How to Close Your Mandala Charms Account

To close your Mandala Charms account:

  1. On, click You.

  2. Click Account settings.

  3. Scroll down to the Close Your Account section.

  4. Select a reason for leaving Mandala Charms and add an optional comment.

  5. Click Close Account.

Closing your account won't free up your email address, username, or shop name for re-use on a new account. Learn how to re-use your email address on a new account.

Make sure to leave any reviews for recent orders before closing your account. You can leave reviews by going to your Purchases and reviews.

Learn more about Mandala Charms’s review system.

I want to permanently delete my Mandala Charms account

You can permanently delete your Mandala Charms account from your Privacy settings. Scroll down to Permanently close and delete your Mandala Charms account and click Begin the process. 

I don’t see the Close Account button

If you don't see the Close Account button, you may have an amount due on your statement or an open case reported in your shop. As soon as you settle your payment account and/or resolve your open cases, you'll be able to close your account.

I got an error message when I clicked Close Account

If you changed your email address on the account less than 7 days prior to attempting to close your account, you will see this message: You have changed your email recently and therefore cannot close your account. This is a security measure to protect your account in the event that it is compromised.

How to open a new account with the same email address

If you plan to open a new account on Mandala Charms with the same email address, you can change the email address on file with your current account before closing it. This way, you can use the email address again on your new account.

To change your email address on file:

  1. On Mandala, click You.

  2. Click Account settings.

  3. Scroll down to the Email section.

  4. Enter your new email address and your current password.

  5. Click Change email.

After you change your email address, you can close your account. Then you can open a new account with your preferred email address.