Intellectual Property Policy

As a venue for artists, designers, and makers, Mandala Charms takes intellectual property rights very seriously. We comply with intellectual property laws and industry best practices in order to maintain the integrity of our creative marketplace. This Intellectual Property Policy explains how we address allegations of infringement, how authorised parties can submit proper notices of infringement regarding content on our marketplace, and how Mandala Charms sellers can respond when their listings or shops are affected by a notice.

For more information on use of Mandala Charms's intellectual property, including guidelines for the use of Mandala Charms's Trademarks and brand, please refer to Mandala Charms's Trademark Policy

This policy is a part of our Terms of Use.

   1. Mandala Charms's Role
  2. Notices of Intellectual Property Infringement
  3. Counter Notices
  4. Repeat Infringement
  5. Notice Withdrawals
  6. Resources

1. Mandala Charms's Role

Mandala Charms also reserves the right to take action against abusers of Mandala Charms’s Intellectual Property Policy or our Terms of Use.

2. Notices of Intellectual Property Infringement

Mandala Charms strives to respond quickly when we receive proper notice of intellectual property infringement by removing or disabling access to the allegedly infringing material. When Mandala Charms removes or disables access in response to a notice, Mandala Charms makes a reasonable attempt to contact the affected member, provide information about the notice and removal, and, in cases of alleged copyright infringement, provide information about how to submit a counter notice. Mandala Charms may also provide a copy of the infringement notice, including the name and email address of the reporting party, to the affected member.

Please use Mandala Charms’s Reporting Form to provide notice of claimed infringement to Mandala Charms’s Designated Agent under the DMCA and for other intellectual property claims: www.Mandala Charms.com/legal/ip/report. Using the form is the fastest way for us to address your claim.

If you are not able to use the reporting form, please read more about our general notice requirements and DMCA Designated Agent here.

Mandala Charms may request additional information before processing a notice, such as identity verification of the reporting party or documentation regarding the claimed right. Mandala Charms may reject notices or counter notices that contain information we believe is false, fraudulent, incomplete, or otherwise submitted in bad faith. Mandala Charms also reserves the right to take action against abusers of this policy.

3. Counter Notice

In accordance with the Digital Millennium Copyright Act (DMCA), Mandala Charms accepts counter notices for copyright notices only. When Mandala Charms receives a DMCA counter notice, we will provide a copy of the counter notice to the original complaining party. The removed material may be replaced or access to it may be restored 10 business days after the counter notice is processed, unless the copyright owner files an action seeking a court order against the allegedly infringing party and informs Mandala Charms of this action. Read more about DMCA notices, counter notices, and requirements here.

4. Repeat Infringement

Mandala Charms terminates selling privileges of members who are subject to repeat or multiple notices of intellectual property infringement in appropriate circumstances and at Mandala Charms’s discretion. If we believe a member has attempted to open a new shop after termination of the initial account, we reserve the right to refuse all services to that member. These actions apply to any accounts we believe are associated with or operated by the affected member. Per our Terms of Use, Mandala Charms reserves the right to terminate account privileges at any time, for any reason, and without advance notice.

5. Notice Withdrawals

Mandala Charms only accepts withdrawals of infringement notices directly from the intellectual property owner or authorised representative who submitted the claim. The withdrawal must clearly state that it is a formal withdrawal and sufficiently identify the member and/or material (such as by providing the username, shop name, and Mandala Charms listing URLs).

Once Mandala Charms receives a formal withdrawal of a notice of infringement, Mandala Charms makes reasonable attempts to contact both parties involved to confirm receipt from the party submitting the withdrawal and to inform the member affected by the withdrawal. Please note that infringement matters are reviewed on a case-by-case basis, and withdrawals do not guarantee changes to a member's shop status.

6. Resources

If material was removed from your shop due to a notice of infringement, or if you would like to learn more about intellectual property issues in general, please refer to the following information:

Support for intellectual property issues

Frequently asked questions about having material removed due to a notice of infringement.

Seller Handbook articles on legal topics

Last updated on 14 Jan, 2020